My Phone Upgrading Experience at Verizon Wireless in Woodbridge NJ

Verizon Wireless Woodbridge NJI got a wonderful birthday gift: my phone stopped working. I know blink-182’s What’s My Age Again says that nobody likes you when you’re 23, but I didn’t know that meant 32 also.

So I took my phone to the Verizon Wireless store in Woodbridge, New Jersey to see if I could get it to work since I needed my phone for just a little while longer, so I can thank everyone who called, texted and messaged me for my special day.

I was already shopping around for a new phone for my upgrade and saw that I can get the Motorola Moto Z2 Play and get a free JBL speaker attachment for ordering it by a certain date. I sure wanted to take advantage of that!

The first person I dealt with, Adeola (Addy for short), was an angel. She tried everything to get my phone to work and really talked me through how they would help me by setting me up with a Motorola Moto Z Play and then exchange it for the phone I want.

That seemed like the ideal plan since the Moto Z2 Play was to be released a week later. That plan was good until I had to go back again.

Second Time Was Not the Charm

This time, I dealt with Ryan. I knew I should have called Addy like she told me to since he had no idea what I was talking about. The deal stopped being the primary one listed with the phone, so he told me to call customer service.

I left angry since I felt blown off. When I spoke to customer service, they told me the deal was still around and that the guy at the store should have called them for help. That really got me hot, as did finding out they aren’t an official Verizon Wireless location even though the store says it.

Now I went to the store determined to get what I deserved, plus a void of the restocking fee. I was helped by Ryan again and he had to ask for a manager once I talked about waiving that fee.

Andre the manager told me to call customer service. That’s when I played the card of them calling, which they refused. After calling again to get it waived, I got my phone and did the discount for the free speaker.

The speaker will arrive in 6-8 weeks… Much sooner than my arrival at the Verizon Wireless store in Woodbridge NJ.

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